The City of Tampa Utilities staff is preparing to resume water meter reading operations by the end of the week after disruptions caused by Hurricane Milton. Since mid-October, customers have faced estimated billing due to debris obstructing access to water meters, prompting the city to take action. As conditions continue to improve, the utility department is hopeful that staff can access more meters and provide updated utility bills that reflect actual water usage over the last two months. For customers whose meters remain inaccessible, a second estimated bill will be issued, and accurate bills will follow once access is restored. The city has also announced that no late fees will be charged during this transitional period, easing the financial burden on customers affected by the storm.

The Utilities Call Center is available for customers with questions about their charges, allowing for better communication during this challenging time. The efforts of City of Tampa Utilities staff highlight their commitment to serving the community as recovery from Hurricane Milton continues. Regular updates will be provided to ensure customers are informed as operations normalize.