The Tampa Water Department has introduced an online inventory of service lines, responding to a mandate from the U. S. Environmental Protection Agency to enhance transparency about drinking water infrastructure. This accessible inventory allows residents and businesses to determine the material of their service lines, which connect directly to the city's water mains. The department reassures customers that lead has never been utilized in its service lines, with testing confirming that no lead is present in the treated drinking water supplied to customers.

For those whose service line materials are yet to be identified, the department will send annual updates until the necessary information is available. Furthermore, the Tampa Water Department is providing educational resources to mitigate potential lead exposure risks, considering other sources of lead like paint and dust. Residents can also identify the customer-owned portion of their service line through an online submission form. This initiative aligns with federal efforts to eliminate lead service lines nationwide, ensuring the safety and quality of drinking water. The department encourages residents to reach out with any questions, reinforcing its commitment to public health and safety.