Hurricane Milton has caused significant disruption to utility services in Tampa, prompting the City of Tampa Utilities to inform customers about temporary changes to the billing process. Due to debris obstructing access to water meters, customers will receive estimated bills based on their average daily usage from the previous 12 months. The utility staff is actively surveying neighborhoods to identify accessible meters and determine when normal readings can resume. Once conditions improve, actual meter readings will be conducted to reconcile any estimated charges. Importantly, no late fees will be imposed on these estimated bills, providing some relief to affected residents.

The utility department aims to keep customers informed with timely updates about the situation. This proactive communication underscores the city's commitment to transparency and customer service during emergencies. Residents can reach the Utilities Call Center for any inquiries regarding their bills or services.