The City of Newcastle has launched the SeeClickFix mobile app, enhancing citizen engagement by allowing residents to report non-emergency issues easily. This innovative platform enables residents to report problems like graffiti, potholes, and overgrown vegetation with just a few clicks from their mobile devices. Each report is routed directly to the appropriate city department, ensuring prompt attention to concerns. Users receive real-time updates on the city's progress in resolving their issues, fostering transparent communication between the city and its residents. The app supports multimedia reporting, allowing users to attach photos and videos that provide crucial context for the issues reported.

By integrating SeeClickFix with the city’s existing service request systems, Newcastle aims to optimize response times and improve overall service efficiency. The app is available for free download on both Android and iPhone, and residents can also access the SeeClickFix portal through the city’s website. Users should remember that the app is intended for non-emergency issues only, with emergencies requiring a direct call to 911.