On September 19, 2024, the Center for Digital Government (CDG) announced the finalists and winners for the eighth annual Government Experience Awards, with the City of Los Angeles being acknowledged for its outstanding efforts in enhancing government services. This prestigious award aims to highlight the innovative approaches states, cities, and counties have adopted to improve constituent engagement and responsiveness. This year’s awardees have embraced cutting-edge technologies, such as artificial intelligence, to transform their service delivery models. Features like single sign-on access, customer service portals, and multi-lingual chatbots have been implemented to create a seamless user experience. Moreover, the focus on inclusivity through enhanced accessibility and mobility features has set a new standard in government service provision.

A total of thirty-six awards were presented, divided into four distinct categories, reflecting the diverse efforts across the governmental landscape. The complete list of award winners is available on the CDG's website, showcasing the commitment to improving public services. Los Angeles's recognition as a finalist underscores its dedication to leveraging technology for better governance.