Des Moines earned Gold recognition for its website redesign at the 18th annual Horizon Interactive Awards, which acknowledges excellence in interactive media across various platforms. Launched in April 2019 in partnership with Revize Software Systems, the new site has engaged around 650,000 users in its first year, showcasing its popularity and utility. Key design goals included improving navigation for residents, using clear language, enhancing search functionality, and ensuring mobile responsiveness. The Horizon Interactive Awards evaluates submissions based on creativity, graphic design, communication, technical merit, and overall effectiveness. Des Moines' website triumphed in the Government category and also secured "Best of Category" in Towns & Municipalities, highlighting its comprehensive and user-friendly features.

City officials emphasize that this award reflects the team's hard work and commitment to providing accurate information. With features like automatic language translation in over 100 languages, the website caters to a diverse community. This accolade signifies Des Moines' proactive approach in enhancing digital services and engaging with its residents effectively.