The City of Dallas has scheduled system maintenance for its Water Utilities on September 15, from 3 a. m. to 3 p. m. , which will temporarily disable online and telephone payment services.

This maintenance is crucial for ensuring the reliability of the city's water utility services. During this time, residents will not be able to process payments through DallasGo, prompting the city to issue an apology for the inconvenience. To assist residents, alternative payment locations have been provided at bit. ly/DWUPayStations. The city emphasizes its dedication to transparent communication and customer service, ensuring that citizens are informed about potential service disruptions.

The announcement is presented in both English and Spanish, demonstrating the city's commitment to inclusivity and accessibility for its diverse community. This proactive approach aims to minimize any disruptions residents may face in managing their water utility payments. Overall, the maintenance is a necessary step towards enhancing the efficiency and effectiveness of Dallas Water Utilities.