Dallas Water Utilities has launched a significant initiative to send notification letters to customers regarding the condition of their service lines. Each letter provides essential insights into the status of water infrastructure, allowing residents to stay informed about any potential issues that could affect their service. The utility emphasizes the importance of maintaining communication with customers to enhance transparency and promote safety. By doing so, Dallas Water Utilities is taking proactive steps to ensure that residents understand their water service and the actions they may need to consider. This initiative underscores the critical role of infrastructure maintenance in promoting public health and safety.

Customers are encouraged to carefully review the information in the letters and act accordingly. This outreach not only serves to build trust but also highlights the utility's commitment to responsible service delivery. Overall, the notification letters represent a positive effort to engage and inform the community about essential water service issues.