On November 3, 2024, the City of Dallas will conduct vital system maintenance for the Dallas Water Utilities (DWU), starting at 1 a. m. and concluding at 1 p. m. During this period, residents will be unable to make online payments through DallasGo or via telephone to DWU, which may cause inconvenience for many.

The city has expressed its apologies and has provided alternative payment options to minimize disruption, urging residents to visit bit. ly/DWUPayStations for more details. This maintenance is essential for ensuring the ongoing reliability and efficiency of water utility services in Dallas. The city emphasizes its commitment to transparent communication and customer service, reminding residents to plan ahead. As this date approaches, residents are encouraged to share this information with their neighbors to ensure everyone is aware of the upcoming maintenance.

By addressing these service interruptions proactively, Dallas aims to maintain the highest standards of utility management. This initiative reflects the city's dedication to improving infrastructure and enhancing the overall customer experience.