The City of Dallas has scheduled important system maintenance for Dallas Water Utilities (DWU) on Sunday, November 3, 2024, between 1 a. m. and 1 p. m. During this maintenance window, customers will not be able to make online payments via DallasGo or telephone payments to DWU, which could affect many residents.

To mitigate any inconvenience, the city has shared alternative payment locations that can be accessed at bit. ly/DWUPayStations. The announcement serves to inform the public in advance of the service disruption, ensuring that residents are aware and can plan accordingly. Such maintenance is crucial for maintaining the efficiency and reliability of water services in Dallas. The city expresses gratitude for the public's understanding and cooperation during this period.

This proactive communication reflects the city's commitment to transparency and customer service. Residents are encouraged to utilize alternative payment methods while the system is undergoing maintenance.