A significant system maintenance has been announced by the City of Dallas, set for October 20, 2024, from 3 a. m. to 3 p. m. This maintenance will temporarily disrupt online payment capabilities on DallasGo and telephone payment services for Dallas Water Utilities (DWU).

Residents are strongly encouraged to explore alternative payment locations during this maintenance window, ensuring they can still meet their payment obligations. The city has publicly apologized for any inconvenience this may cause, highlighting its commitment to maintaining quality service. A link to the alternative payment options has been provided for easy access. The timing of this maintenance is crucial, as it affects many residents who depend on these services. By investing in system enhancements, the City of Dallas aims to improve overall service efficiency.

Residents are urged to plan accordingly and utilize the given information to avoid disruptions in their routine payments.