On September 25, 2024, the City of Chicago announced a significant transition of its Crisis Assistance Response and Engagement (CARE) program to a model that will exclusively utilize public health personnel. Mayor Brandon Johnson emphasized the importance of this change in addressing mental health crises without involving law enforcement, thereby reducing the criminalization of these issues. The CARE program has been operational since September 2021, initially piloted with a co-response model that included police and fire department personnel. Over the past three years, the program has responded to more than 1,500 calls, achieving zero arrests and a remarkably low use of force rate of less than 0. 1%.

CDPH Commissioner Olusimbo Ige highlighted the critical role that trained clinicians will play in providing compassionate care and connecting residents to necessary resources. This transition aims to ensure that individuals experiencing mental health challenges receive the appropriate support and treatment they need. The CARE team's response includes de-escalation techniques, mental health assessments, and referrals to community services. The city is committed to expanding access to behavioral health care and enhancing the overall well-being of its residents.