The City of Bonney Lake has issued a Utility Payment Notice to inform residents about a critical issue affecting credit card autopay for utility bills. Many customers may see duplicate charges due to a malfunction in the autopay system. The city is working diligently to resolve this problem and assures those impacted that refunds will be reflected in their accounts by the following Wednesday. Residents are advised to closely check their utility accounts and contact city officials if they encounter any discrepancies. This proactive communication reflects the city's commitment to transparency and customer service, keeping residents informed of developments.

This incident underscores the importance of reliable payment systems for municipal services, and the city encourages affected customers to remain vigilant and seek assistance as needed.